Frequently ~

Asked Questions

If you have other burning questions we weren’t able to address here, feel free to email.

Orders ~

During our sale, products sell out fast! But don’t despair. If the item you’re looking for is out of stock, keep checking back. We’re always updating and restocking our site with your faves!
When your order is shipped from our warehouse, we will send you an email to confirm your shipment – this email will include a tracking number and link to enable you to track your package.

We do accept bulk orders and party hampers if the order is given 15-20 days prior.

We do not have any Return/ Exchange policy.
Although, if you have received any Damaged / Missing / Wrong article, then your order is eligible for returns/exchange only if the same product is available and all conditions as mentioned in this policy are met.
Also, to claim for returns/exchange, an unboxing video is a must without any stop. The unboxing video should show the packed courier parcel in a 360 degree view.  If you find any damage or any other issue, you must show it clearly in the video.The video should be submitted to us within 24 hours of receiving the packet. If the complaint is raised after 24 hours of receiving the packet because of any reasons, the complaint will not be entertained.

We do not normally accept order cancellations or changes once an order has been processed.

We process your order as soon as we receive payment confirmation. Shipping your order normally takes 1-3 working days. Your order is delivered in 5-15 days.

Products ~

Scent is such an important part of our identity, something that makes us who we are. Most of our products contain essential oils, but even our most gentle products have fragrance due to the fact that the ingredients themselves have a scent. In order to remove that scent and be truly “fragrance-free”, we would have to introduce more synthetics, which isn’t the direction that our company wishes to take at this time.
We recommend keeping your naked products in a dry, cool environment away from sunlight and excess heat. You can use any airtight container, a glass jar or one of our tins. If you use the product in the shower or bath, make sure that you let it drain and dry out before storing it.

Gift Cards~

It may take up to 1 hour for your gift card to be activated. You will receive an email when the activation is complete, so please be sure to check your spam folder.

Ground $4.00 – 2 – 8 Business Days

Air $8.00 – 2 – 3 Business Days

Your gift card can be redeemed through phone orders and online as well as in our stores located in the US and Canada.
We’ll send another amazing Lush gift card design to you.